Shipping + Returns
 

& So Are You pieces are individually handmade and unique.

 All sales are final. Sizing of each individual item is listed in detail so please read carefully before purchasing. Exchanges can be made if item arrives damaged. Please email info@cristinasoru.co.uk for any questions or concerns regarding your order.

& So Are You will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

 

Terms & Conditions

 

General Information

By using this website and placing orders through the same, you agree to: 

• Only use of this website to make legitimate enquiries or orders. 

• Not to make any speculative, false or fraudulent orders.If we are reasonably of the opinion that any such order has been made, we shall be entitled to cancel the same.

If you do not provide us with all the information that we need, we may not be able to complete your order.

To place an order, you will be required to follow the shopping process online and press the "Add to Card". After this, you will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). 

 We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a Shipment Confirmation.

The products presented are made with artisanal processes that might be a slight difference in the finish.

A successful purchase would be when once placed your order, you receive a confirmation email. If you do not receive it, please contact Cristina at info@cristinasoru.co.uk. 

If you want information about the status of your order please contact us.

Price

The price of each product will be as stipulated at any given moment on our website, with the exception of manifest errors. Although we make every effort to ensure that all of the prices shown on the website are correct, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will receive a full refund.

We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you an Order Confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognized by you as such. 

The prices displayed on our website include VAT but exclude delivery costs, which will be added to the total amount

Delivery

& So Are You will send you an email shipping confirmation when your order has been issued with the tracking number, and a link to the website of the courier company and finally the carrier will contact you to inform you of the delivery of your order. 

Requests must be received at the address you have indicated, however, the delivery country always has to match the country of purchase.

Delivery times depend on the destination, a guideline, shipments: United Kingdom between 5 and 7 days, Europe 10-15 days, Rest of the World 20-30 days

Notwithstanding the above, delays may occur for any of the following reasons:

• Personalisation of the products,
• specialised items,
• unforeseeable circumstances or
• the delivery zone

If we are unable to comply with the delivery date for any reason, we will notify you of this situation and give you the option of continuing with the purchase, establishing a new delivery date.

If we are unable to deliver the goods after two attempts, we will try to find a safe secure place to leave your parcel. We will leave a note explaining where your parcel is and how you can rearrange delivery. If you are not going to be at the delivery location at the time agreed, please contact us to rearrange delivery for another mutually convenient day.

PRICE PER DESTINATION:          

 

UK

                    £8

Europe

                    £10

Other Countries     

£16

Specialist courier services can also be arranged

Intellectual property

You acknowledge and agree that all intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us. You are permitted to use this material only as expressly authorized by us .

Feedback

We welcome your comments and feedback. Please send all feedback and comments to Cristina via info@cristinasoru.co.uk